Technical Issues

Render Error with Filmmaker's Transitions

Did you encounter this error? To fix this please update your Filmmaker's Transitions in the Manage Products dialog. See gif below on where to find it. If you already have the latest version, please contact us (https://misterhorse.tv/contact-us). Once you have the latest version you need to replace the composition that is causing the error like this:

No audio in compositions from After Effects in Premiere

Problem description: If you work in Premiere and you replace a clip selection with After Effects composition, that composition will not have audio. This might be an issue especially if you are adding the Filmmaker's Transitions with sound effects. Cause of the problem: The "replace with After Effects composition" feature in Premiere replaces only the video, but not the audio clips in Premiere's timeline. That way the audio from After Effects composition will not be in your Premiere timeli...

Error after applying a preset (introduced with version 2.6.0)

If you cannot add any presets after updating your copy of Animation Composer, please try disabling "Use single effect controller for presets (Pseudo Effect)" in the settings. This is a rare issue that we are trying to fix. You can also contact us (http://misterhorse.tv/contact-us)with some additional information to help us resolve this sooner. Here's how to disable it:

I can't hear the sound when browsing Animation Composer items

This usually happens when Animation Composer uses the wrong audio output device. Fortunately this can be easily changed like this: Play around with the audio settings until the "Test" button makes a sound.

Clicking on a preset or precomp is very slow.

This issue occurs with some graphic card hardware + driver combination. Usually the following solution helps (https://support.misterhorse.tv/941380-Im-seeing-a-green-preview). If the solution does not help, please let us know.

License key has been transferred to a Mister Horse account error

If you are experiencing this error it means that at some point you added the license key to a Mister Horse account. When a key is added to Mister Horse account it no longer works; however, you can use your Mister Horse account instead. To use your products with your Mister Horse account, do the following: 1. Login to Animation Composer like this 2. Open the "Manage Products" section. 3. Download your products if necessary 4. The products should work from now on If you cannot see your p...

Cannot install Animation Composer - error 6

This issue happens when some application is blocking our installer. Usually when this happens the following steps help: 1. Restart your PC 2. Check if an antivirus program could be blocking our installer. 3. Close all applications that might be interfering with the installation 4. Try to running the installer again If this does not help, please contact us.

Slow preset and precomp preview or green preview window.

We're sorry for the inconvenience! It's a hardware-related bug that only a few people experience. Please try the following: 1. Open settings 2. Try changing the dropdown on the screenshot. If this does not help please let us know.

How can I uninstall Animation Composer?

This is not a frequently asked question because, well, who would want to uninstall such a great plug-in, right? But the answer to this is not listed anywhere else, so we put it here. If you have purchased any products, remove these before proceeding. You can do this by opening Manage Products and removing all products. How to uninstall Animation Composer on Windows - Delete this folder: - for After Effects CC versions - C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore\MisterHo...

Collapse Transformations Bug

Problem: I've got a pre-comp that needs collapse transformations to be turned on so I can use multiply as a layer mode. But when I apply Animation Composer's preset, it loses its "Multiply" effect. What can I do? Solution: This is a known issue. Unfortunately, we can't do anything about it :( https://helpx.adobe.com/after-effects/using/precomposing-nesting-pre-rendering.html "When a closed mask (with mask mode other than None), a layer style, or an effect is applied to a nested composition ...

Skewed text with transitions jumps!

Problem: I'm having an issue with text transitions snapping (jumping to another position slightly) at the end of the "TR In" and the beginning of the "TR Out" when the text is skewed ("Skew" text effect is applied). When I take the skew off, the snapping stops. Solution: It's a known issue. Unfortunately, yet we don't know a fix for it. It's a deep & complicated problem in After Effects that we may not be able to solve. This concerns only those presets which change the "grouping alignment" p...

The plugin interface has a weird font, it’s gibberish!

If your Animation Composer plug-in interface looks this: It looks like you’ve somehow corrupted the Lucida Grande font. You probably have multiple versions of the font installed. Open the Font Book application and check there is no yellow exclamation mark sign next to the Lucida Grande font. Here’s a screenshot so you can see how it should look when there are no issues with the font.

Old versions of Animation Composer are no longer supported.

If you came to this page from Animation Composer, it's because you currently have an old version installed, which is no longer supported. Old versions of Animation Composer (older than the latest one) are no longer supported. Please update Animation Composer to the latest version. You can download it here: http://misterhorse.tv/

Adobe After Effects issue with some CS6 versions

There is a problem with some older After Effects CS6 versions that could cause a crash while applying a precomp. For this reason, we’ve had to disable adding certain precomps on these After Effects CS6 versions. Fortunately, Adobe has released a free update/patch to After Effects CS6 that can be downloaded below. This update may fix other issues that are unrelated to our plugin, so we strongly suggest that you update it. Download link for Mac: https://www.adobe.com/support/downloads/thankyou...

Activating products without internet access - "Unable to connect to our servers" error

The guide below will show you how you can activate Animation Composer products without internet access. Only use the following guide if there is absolutely no other way to grant your After Effects application internet access. Before proceeding, please check: - You internet is not just temporarily down. - Your firewall or router is not blocking the After Effects application from accessing the internet. How to activate Animation Composer products without internet access - If you...