Licencing Questions

Transfering Videohive licence key to Mister Horse account

If you purchased a license key at Videohive.net, you can transfer this license key to Mister Horse account. After you transfer the license key to your Mister Horse account, the license key will no longer work. From that point you can use your account to download and manage the licensed product on your computer. Why to transfer the license key to Mister Horse account? * Keep your favourites and licenses safely synced with your account * Download, update and manage your products from on...

Where can I find my license key for purchases from Videohive.net?

Where can I find the Licence Key? You can also find the purchase code (licence key) in the “purchase confirmation” email that you have received after the purchase. You can also find it at the “Downloads” page at Envato. Log into your Envato account and go to your “Downloads” page (http://videohive.net/downloads). Locate the product you have purchased in the list and click on the “Download” button. This will open a drop-down menu listing an option to download the item or the “License Certific...

"License was activated too many times" error

If you have purchased our products at Videohive.net (https://videohive.net), you can use the purchased licence key to activate them on up to 3 computers. These activations are final and cannot be removed from a computer. Fortunately there is an easy solution to this problem. All you need to do is: 1. Register a Mister Horse account (https://misterhorse.tv/users/sign-up) 2. Transfer the license key to this Mister Horse account (https://support.misterhorse.tv/248189-Transfering-Videohive-licenc...

How can I use my licensed products?

You can use Animation Composer and it's extensions to create unlimited number of videos for unlimited number of clients.

My licence key from Videohive doesn’t work

Troubleshooting: * Are you sure that it’s the right licence key for the right pack? Most of people who have this problem are using a licence key from “2D Text Pack” for “Handy Pack” and vice versa. * Did you transfer the license key to Mister Horse account? If yes, please read this article (https://support.misterhorse.tv/248189-Transfering-Videohive-licence-key-to-Mister-Horse-account). If it still doesn’t work, please let us know.

Returns and Refunds

We issue refunds for our products within 7 days of the original purchase of the product. No reason required. If you have any questions about our Returns and Refunds Policy, please contact us at support@misterhorse.tv

On how many computers can I use Animation Composer products?

All Animation Composer products are licensed to a single user. It is prohibited by the Animation Composer End Use License Agreement (http://misterhorse.tv/terms-of-use/) to share the license with anyone else. Products purchased at MisterHorse.tv You can be logged in on up to 2 computers at once. With your Mister Horse account you can manage your active devices (https://misterhorse.tv/account/devices) and easily switch between them. You can register an account at misterhorse.tv (https://miste...

Where can I read the full licence terms?

You can read the full licence terms of Animation Composer here (http://misterhorse.tv/terms-of-use/).

How do I remove my license from a computer?

If you are logged in and you have your licences under your account - you may just log out. If you are not logged in and you have installed some preset packs from Videohive.net. These licenses cannot be removed - they are bound to your computer. However you can transfer these licenses onto your Mister Horse account and from that point you can just login/logout out of the computer. If you do not have a Mister Horse account you can register one here (https://beta.misterhorse.tv/users/sign-up). W...