It's in our best interest to give you the best experience possible. Please contact us if you would like a refund.
Purchases from our store (MisterHorse.tv/store)
Please drop us an email.
Purchases from Videohive.net
To get a refund please fill in the form on this page.
If your request is accepted, it might take some time to process the refund. Sometimes it may be more than a week. Unfortunately, we can't do anything to speed up the refund as it is processed by Videohive.
Why a refund may not be given
there is generally no obligation to provide a refund in situations like the following:
- you don't want it after you've downloaded it,
- the item did not meet your expectations,
- you simply change your mind,
- you bought an item by mistake,
- you do not have sufficient expertise to use the item,
- you ask for goodwill