It's in our best interest to give you the best experience possible. Please contact us if you would like to get a refund.
Purchases from our store (MisterHorse.tv/store)
Please drop us an email.
Purchases from Videohive.net
In order to get refund please fill the form at this page.
If your request is accepted, it might take some time to process th e refund. Sometimes it might me more than a week. Unfortunately we can't do anything to speed up the refund as the refund is processed by Videohive.
Why a refund may not be given
there is generally no obligation to provide a refund in situations like the following:
- you don't want it after you've downloaded it,
- the item did not meet your expectations,
- you simply change your mind,
- you bought an item by mistake,
- you do not have sufficient expertise to use the item,
- you ask for goodwill