Can I get a Refund?

It's in our best interest to give you the best experience possible. Please contact us if you would like a refund.

Purchases from our store (MisterHorse.tv/store)

Please drop us an email.

Purchases from Videohive.net

To get a refund please fill in the form on this page.

If your request is accepted, it might take some time to process the refund. Sometimes it may be more than a week. Unfortunately, we can't do anything to speed up the refund as it is processed by Videohive.


 

Why a refund may not be given

there is generally no obligation to provide a refund in situations like the following:

  • you don't want it after you've downloaded it,
  • the item did not meet your expectations,
  • you simply change your mind,
  • you bought an item by mistake,
  • you do not have sufficient expertise to use the item,
  • you ask for goodwill