Problems with completing a purchase at VideoHive.net

Problem:

There is one specific case when you won’t be able to complete a purchase with Envato (Videohive.net). This is when you are purchasing multiple packs at once (valued at more than $100) with a newly registered account.

There is a kind of spending limit of $100 on new accounts at Envato (videohive.net). Envato says it’s because of fraud protection. If you try to purchase more than two packs at once with a fresh account, there’s a chance you would be able to complete the purchase, because it’s over $100.

Solution:

In order to purchase more packs, first purchase only one. Then, on the next day, you should be able to purchase the rest.

Some of our customers have complained about this. Unfortunately, there’s nothing we can do about it at the moment. We know it’s silly and we’re very sorry about it.