Purchases

Which preset pack is right for me?

There are three big packs. All are awesome. Which one to buy? Lets take a look at what is each one good for. The Most Handy Motion Presets (http://videohive.net/item/the-most-handy-presets-for-animation-composer/9276104) This is the most popular pack. It’s a selection of the most useful motion presets. The selection is based on the most frequently used animations in promotional videos. Of course, the usefulness varies from project to project, but in general, it can cut the time of getting ...

Why are some products only available at Videohive.net?

Some of our products are available only at Videohive.net. That is because we are bound by the author agreement with Envato. Because of this agreement the items we offer at Envato marketplace (Videohive.net) can be sold only there and are not at our store.

Can I get a Refund?

It's in our best interest to give you the best experience possible. Please contact us if you would like to get a refund. Purchases from our store (MisterHorse.tv/store) Please drop us an email. Purchases from Videohive.net In order to get refund please fill the form at this page (http://videohive.net/refund_requests/new). If your request is accepted, it might take some time to process th e refund. Sometimes it might me more than a week. Unfortunately we can't do anything to speed up the ref...

Problem with completing a purchase at VideoHive.net

Problem: There is one specific case, when you won’t be able to complete a purchase at Envato (Videohive.net). That is if you are purchasing multiple packs at once (for more than $100) with a newly registered account. There is a kind of a spending limit of $100 on new accounts at Envato (videohive.net). Envato says it’s because of fraud protection. If you would try purchase more than two packs at once with a fresh account, there’s a chance you would be able to complete the purchase, because it’...

Payment problems at misterhorse.tv

Declines can happen for a variety of reasons. When we submit a charge to a bank, they have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as customer’s spending habits, account balance, and card information like the expiration date and CVC. Usually an error message is self explanatory but for security reasons some errors provide just a generic message like "The card was declined". In that case you should check with yo...