Purchases

Which preset pack is right for me?

There are three big packs. All are awesome. Which one should you buy? Lets take a look at what is each one is good for. The Most Handy Motion Presets (http://videohive.net/item/the-most-handy-presets-for-animation-composer/9276104) This is the most popular pack. It’s a selection of the most useful motion presets. The selection is based on the most frequently used animations in promotional videos. Of course, the usefulness varies from project to project, but in general, it can cut the tim...

Why are some products only available at Videohive.net?

Some of our products are only available at Videohive.net. That is because we are bound by an author agreement with Envato. Because of this agreement, the items we offer at Envato marketplace (Videohive.net) can only be sold there and are not available from our store.

Can I get a Refund?

It's in our best interest to give you the best experience possible. Please contact us if you would like a refund. Purchases from our store (MisterHorse.tv/store) Please drop us an email. Purchases from Videohive.net To get a refund please fill in the form on this page (http://videohive.net/refund_requests/new). If your request is accepted, it might take some time to process the refund. Sometimes it may be more than a week. Unfortunately, we can't do anything to speed up the refund as it is ...

Upgrading your products

Some products can be upgraded so you get the best price possible. The upgrade price is only visible if you are logged in (https://misterhorse.tv/users/log-in) and eligible for the upgrade. You should see this option below the main price like this:

Problems with completing a purchase at VideoHive.net

Problem: There is one specific case when you won’t be able to complete a purchase with Envato (Videohive.net). This is when you are purchasing multiple packs at once (valued at more than $100) with a newly registered account. There is a kind of spending limit of $100 on new accounts at Envato (videohive.net). Envato says it’s because of fraud protection. If you try to purchase more than two packs at once with a fresh account, there’s a chance you would be able to complete the purchase, because...

Payment problems at misterhorse.tv

Payment refusals can happen for a number of reasons. When we submit a charge to a bank, they have automated systems that determine whether to accept the charge. These systems take various factors into account, such as the customer’s spending habits, account balance, and card information such as the expiration date and CVC. Usually an error message is self-explanatory, but for security reasons some errors provide just a generic message like "The card was declined". In this case, you should chec...